Hi, I'am
Thit Sann Oo (Andrew)
Student @ Seneca College |
CompTIA A+ Certified Technician

Contact

About

I'am Thit Sann Oo

I'm a responsible student and tech-savvy IT Technician with over 2 years of experience in troubleshooting hardware and software issues, network infrastructure, and virtualization.
Founder of Maple Tech IT Studio, providing personalized tech solutions and on-site support in Toronto. Skilled in building custom PCs, setting up NAS systems, and managing SOHO networking projects. Passionate about delivering innovative IT solutions and helping clients succeed through fast, reliable support.

Skills

Professional Skills

As a student interested in tech industry, I have acquired a diverse set of skills that enable me to tackle a wide range of projects.

Technical Support

95%

Virtualization

75%

Networking and Server Management

55%

Cloud Infrastructure

40%

Technical Skills

Technical support and IT operations

Hardware and Software Troubleshooting

Custom PC Builds

Remote Technical Support

IT Operations

Virtualization and Server Management

Vmware ESXI

Proxmox

TrueNAS

Windows Active Directory

Microsoft Entra ID

Network Engineering

SOHO Networking

Domain Networking

Multitenant Networking

Cloud Infrastructure and Services

AWS Cloud Quest : Cloud Practitioner

AWS Projects

Microsoft Office

Microsoft Office Specialist: Associate

Soft Skills

Attention to Detail

Customer Service

Communication

Teamwork

Extensive Research

Time Management

Adaptability

Problem Solving

Leadership

Works well under Pressure

Resume

Education

Diploma - Computer System Technician

2024-2025

Named to the President's Honour List

Seneca College, Toronto, Canada

IGCSE O level

2022-2023

Recipient of Certificate of Excellence

Pinnacle Education MM, Yangon, Myanmar

Work Experiences

Sales Supervisor

YoeYer Canada - Toronto, Canada

November 2024 - Present

Led a small team to deliver consistent sales performance at community events
Supervised and coordinated event staff, ensuring smooth operations and team performance
Managed inventory, pricing, and promotional strategies for pop-up store locations
Authorized customer discounts and event pricings to drive conversions and clear inventory

Founder (Freelance)

Maple Tech IT Studio - Toronto, ON

August 2024 - Present

Diagnosed and resolved over 100+ hardware/software issues for clients
Consultations, On-site Installations & Configurations for Network Infrastructure, Servers and IoTs
Implemented a Private Cloud-Storage System using NextCloud
Hosted Private Ticketing System for Customer Management Purposes
Hosted the website locally for development and migrated it to a cloud-based solution

IT Technician

Shining KT Company Limited - Yangon, Myanmar

November 2022 - March 2024 (16 Months)

Left role to pursue advanced studies in IT abroad

Diagnosed and resolved over 500+ hardware/software issues for internal staff
Implemented a Network-Attached Storage (NAS) Server System with RAID, migrating from local-storing system to Server-storing system, safeguarding company data.
Upgraded network infrastructure from 100 Mbps Fast Ethernet to 1 Gbps Gigabit Ethernet, resulting in improved network performance and increased efficiency across the organization
Set up and configured hardware, software, and network systems for a new office branch
Monitored and maintained inventory of technical products
Designed and deployed IT infrastructure for a new office branch, reducing setup time by 30%.